I Lost the Fight with TREK – Part 3

The 3rd and final episode of the ongoing saga regarding my TREK replacement frame ended with the protagonist getting a pump shoved in his front wheel by TREK and sliding on pavement with road cherries.

The new Frame colors.  Not ugly at all.  But not what I wanted.

The new Frame colors. Not ugly at all. But not what I wanted.

Goes so well with my gear.

This is the paint job I was hoping for but lost.

The non Hollywood story is much more anticlimactic with a simple email from TREK Japan that reads:

Hello Kelly,

We are sorry to keep you waiting.

This past week the US customer service manager, APAC customer service manager, sales rep and I discussed and concluded that we cannot replace this frame.

The reason is that the store sold the custom painted frame, and then it was taken home.

However, we are working with the shop on options to help you on their behalf.

The store mentioned that they would like to contact you but have had difficulty contacted your cell phone.

Could we tell them your email address?

We appreciate your patience in working through this!

Regards,

XXXX

Forced to use my winter bike for races since my Madone surrendered to the cycling Gods.

Forced to use my winter bike for races since my Madone surrendered to the cycling Gods.

So I talked to the store out of curiosity what those “options” could be and unfortunately they didn’t lead to a discount.  The store owner just said he looked into finding someone who privately re-paints frames but came up with no one who will do carbon frames. 

So the story ends there.  No riding off into the sunset with a gold medal around my neck on my dream bike.  But, at the end of the day this story is still pretty good.  I love the frame, like the colors and am fortunate to be able to enjoy riding a very, very nice bike.

Read Part Two

Read Part One

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One thought on “I Lost the Fight with TREK – Part 3

  1. Pingback: TREK Madone 6.5 Replacement Frame Part 2 | Kelly Pettit

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