I Lost the Fight with TREK – Part 3

The 3rd and final episode of the ongoing saga regarding my TREK replacement frame ended with the protagonist getting a pump shoved in his front wheel by TREK and sliding on pavement with road cherries.

The new Frame colors.  Not ugly at all.  But not what I wanted.

The new Frame colors. Not ugly at all. But not what I wanted.

Goes so well with my gear.

This is the paint job I was hoping for but lost.

The non Hollywood story is much more anticlimactic with a simple email from TREK Japan that reads:

Hello Kelly,

We are sorry to keep you waiting.

This past week the US customer service manager, APAC customer service manager, sales rep and I discussed and concluded that we cannot replace this frame.

The reason is that the store sold the custom painted frame, and then it was taken home.

However, we are working with the shop on options to help you on their behalf.

The store mentioned that they would like to contact you but have had difficulty contacted your cell phone.

Could we tell them your email address?

We appreciate your patience in working through this!

Regards,

XXXX

Forced to use my winter bike for races since my Madone surrendered to the cycling Gods.

Forced to use my winter bike for races since my Madone surrendered to the cycling Gods.

So I talked to the store out of curiosity what those “options” could be and unfortunately they didn’t lead to a discount.  The store owner just said he looked into finding someone who privately re-paints frames but came up with no one who will do carbon frames. 

So the story ends there.  No riding off into the sunset with a gold medal around my neck on my dream bike.  But, at the end of the day this story is still pretty good.  I love the frame, like the colors and am fortunate to be able to enjoy riding a very, very nice bike.

Read Part Two

Read Part One

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May/09 Newsletter

May/2009
Hi!

Too cool for school - not.How is everything going? I hope spring is in full bloom and you’re able to get outside and enjoy some decent weather. It’s been fantastic weather here in Japan and it’s nice to put winter behind me for a while.

I want to give a big thank you to all of you who have joined my mailing list and my eteam. As you might know, I’ve posted a couple new songs on my site for free download. I’m really happy with how many came by to grab them and leave comments as well. The newest song “What Have I Done” as you know, is a really rough demo (recorded in my bedroom live). It needs a bridge, and the lyrics need to be moved around, axed, or altered. But the feedback on the song makes me think I might just re-record it when I’m making my new CD. Hopefully in the upcoming months I’ll post some other ideas I have so that I can get your honest feed back. I really want the songs on the next CD to be for you. Meaning – while I always write from the heart, I write often and sometimes it’s hard to know which songs will end up being the most universal. Your opinion really matters to me.

May was a great month for gigging and it was nice to play on a regular basis after a fairly quiet winter. Hands down, playing live is where I sell most of my CD’s. It goes to show there is nothing more captivating than a live performance. To me, a great CD and a great live performance are completely separate from each other. A great CD can have all the bells and whistles and be polished to perfection but doesn’t always show the true artist. I wish I had a chance to play live in front of most of you on a more regular basis. If I get enough support and a healthy budget I am planning on doing that after the release of my next CD.

I would really love to know more about your music interests. What do you like in a good CD? What do you like in an artist? How I could better myself? How can I better my interaction with you? If you have any questions or comments please email me or join my forum and share your thoughts. Again, I’m looking for ways to improve in all areas of music. After all, it’s not called the music business for nothing.

Don’t forget to join me on facebook or twitter or myspace.

I hope to see you around and thanks again for your support!

Kelly