The 3rd and final episode of the ongoing saga regarding my TREK replacement frame ended with the protagonist getting a pump shoved in his front wheel by TREK and sliding on pavement with road cherries.
The non Hollywood story is much more anticlimactic with a simple email from TREK Japan that reads:
Hello Kelly,
We are sorry to keep you waiting.
This past week the US customer service manager, APAC customer service manager, sales rep and I discussed and concluded that we cannot replace this frame.
The reason is that the store sold the custom painted frame, and then it was taken home.
However, we are working with the shop on options to help you on their behalf.
The store mentioned that they would like to contact you but have had difficulty contacted your cell phone.
Could we tell them your email address?
We appreciate your patience in working through this!
Regards,
XXXX
So, I’m left with the new frame. I don’t mind it. I would have preferred a different color. But my friends tell me they like it. What do you think?
The new Frame colors. Not ugly at all. But not what I wanted.
Kelly Pettit 